Customer support
Our primary support channel is @AlfaCargoManager on Telegram. Include your customer ID and a short description.
- Expected parcel
- Warehouse measurement
- Consolidation or invoice
- International shipment status
Contact the team
Get help with your shipment
Message @AlfaCargoManager with your customer ID or shipment number. Payments, product categories, timing, and batches are handled there.
- @AlfaCargoManager
- Payments through the manager
- Categories, timing, and batches
General questions
For an item check, send the manager the direct link, exact name, quantity, and destination. Never send passwords or full card details.
Warehouse and returns
Do not send a return without an instruction in your account. The warehouse is for registered customer intake, not personal visits or mail collection.
Personal manager
Handle it directly in Telegram
Product categories, timing, batches, and payments are currently coordinated with @AlfaCargoManager.