Personal data policy

1.Controller

The data controller is AlfaCargoTrade LLC, a limited liability company registered in Delaware, USA, address: 101 S Mary St, Unit C, Newport, DE 19804, USA.

Data requests go to [email protected].

2.What we process

On registration and in the course of providing the service we process:

• First and last name in Latin characters — this is the name on the parcel and how the warehouse matches a box to you.
• Email address — sign-in, notifications, account recovery.
• Phone number — contact about delivery.
• Telegram username and chat id — identity confirmation at registration and all day-to-day correspondence, including invoicing.
• Carrier pickup point: code, city and address — a shipment cannot be delivered without them.
• Shipment data: parcel numbers, store tracking numbers, weight, dimensions, declared contents, stage dates, payment status.
• Technical data: IP address, session records, an audit log of significant account actions.

3.Why

To perform the agreement: receiving and identifying parcels, pricing, export and customs paperwork, arranging carriage and delivery, contacting you and resolving disputes.

And for security: confirming email and Telegram at registration keeps parcels nobody can place out of the warehouse, and the audit log makes an account dispute answerable.

We do not use your data for third-party advertising and do not sell it.

4.Who receives it

Only those without whom delivery would not happen, and only as far as needed:

• The US warehouse operator that physically receives and handles your parcels — recipient name and customer code.
• The last-mile carrier in the destination country — name, phone and pickup point.
• Customs authorities in the US and the destination country — the information required by law.
• Our email provider (Brevo) — your email address, for service messages.
• Telegram — whatever you yourself send when you start a conversation with the bot.

5.Where data is processed

Data is processed and stored on servers located outside the Russian Federation, and in the United States where the warehouse is.

By using the service you consent to this cross-border transfer, without which delivery from the US is not physically possible.

6.Retention

Account data is kept while the account exists and for 12 months after deletion, in case of claims about recent shipments.

Shipment and settlement records are kept for 3 years from delivery, matching the general limitation period.

Technical logs are kept for 12 months.

7.Your rights

You may obtain information about the processing of your data, request correction, restriction or deletion, and withdraw consent.

Some data cannot be deleted before carriage and settlement are complete: without a name and a pickup point a parcel cannot be handed over. Where that applies we explain exactly what is retained and until when.

Send requests to [email protected] from the address on your account. We respond within 30 calendar days and verify identity before acting.

8.Public tracking

The tracking page works without signing in, by parcel number or carrier tracking number. It shows the stage and the stage dates only.

Name, address, phone, weight and contents are never exposed through public tracking.

9.Cookies

We use strictly necessary cookies only: they hold your sign-in session and cross-site request protection. There are no third-party advertising or analytics trackers on the site.

10.Changes

A new version is published on this page with its date. We notify you by email of material changes.