Delivery services agreement

1.The parties

Services are provided by AlfaCargoTrade LLC, a limited liability company registered in Delaware, USA, address: 101 S Mary St, Unit C, Newport, DE 19804, USA ("we", "us").

The customer is an individual who has registered an account on the site and is of an age permitting them to enter into contracts under the law of their country of residence (“you”).

This document is a public offer. Registering an account and ticking the consent box constitutes acceptance, and the agreement is concluded at that moment.

Warehouse handling in the United States and the international leg are carried out by contractors we engage. This does not reduce what we owe you: your counterparty is us, within the limits set out in clause 9.

2.What the service covers

We give you a personal US warehouse address, receive parcels addressed to it, inspect the packaging externally, weigh and measure the box, store it during the free period, consolidate several parcels into one at your request, prepare export documents, arrange the international leg and hand the shipment to the last-mile carrier in the destination country.

Purchase assistance ("buy for me") is provided on a separate request and charged additionally at 5% of the purchase price. We are not the seller and are not responsible for the goods' quality, completeness or conformity to the store's description.

We do not act as a customs broker for third parties, do not carry dangerous goods, and do not handle commercial consignments without a separate written agreement.

3.Warehouse address and customer code

Warehouse address: 101 S Mary St, Unit C, Newport, DE 19804, USA. It is issued in your account once your email address and Telegram account are confirmed. Confirmation takes minutes and exists to keep the warehouse free of parcels nobody can place.

Each customer receives a personal code (STE) in the form A12345. It is required on the second address line. “Unit C” is part of the warehouse address and is the same for everyone; the STE code is what identifies you.

A parcel without your code, or carrying someone else's, cannot be reliably matched to you. Such parcels are held as unclaimed and can only be processed once you provide proof of purchase. Unclaimed parcels are held for 30 calendar days.

The recipient name on the parcel must match the name on your account and must be written in Latin characters. A mismatch is on its own sufficient grounds to treat the parcel as unclaimed.

4.Intake, storage and consolidation

A parcel is accepted when the warehouse physically receives it and records it against your account. From that moment it appears in your account with its stage and weight.

We inspect the outside of the packaging. We do not open parcels or check the contents against your order unless you have requested that service. Where a box arrives damaged, we record this at intake.

Storage is free for 30 calendar days from intake. After that it is charged at the rates published on the site, and we notify you before the paid period begins.

At your request from your account we combine received parcels into one box. The request is carried out by a person, normally within one or two business days. Consolidation cannot be undone once the box is packed.

5.Price

Freight is charged per kilogram of billable weight by destination:

Billable weight is the greater of actual and volumetric weight. Volumetric weight is the product of the box sides in centimetres divided by 6000. It applies only where it exceeds actual weight by more than 2 times; otherwise you pay for the kilos on the scale.

Customs clearance in the destination country is included in the freight price: we do not invoice for it separately. Where charges arise by law, they fall to us under this agreement.

Prices are stated in US dollars and may change. A parcel already accepted at the warehouse is charged at the rate in force on its intake date.

• Russia — $18.50 per kilogram, minimum billable weight 2 kg, in-country delivery to the pickup point included.
• Belarus — $19.50 per kilogram, minimum billable weight 2 kg, in-country delivery to the pickup point included.
• Kazakhstan — $13 per kilogram, minimum billable weight 1 kg, plus $15 per box for in-country delivery ($5 within Almaty).
• Kyrgyzstan — $12 per kilogram, minimum billable weight 1 kg, plus $15 per box for in-country delivery.

6.Payment

A manager invoices you in chat after the shipment has left the warehouse. There is no automatic charging: the site stores no payment credentials and processes no payments.

Payment is made by the method agreed with the manager within 5 calendar days of the invoice.

Until payment is received we may suspend release of the shipment by the last-mile carrier and suspend intake of new parcels to your address. You are warned before either step is taken.

The payment status of each shipment is shown in your account.

7.Delivery times

Russia and Belarus: 3–4 weeks to the in-country hub, then 1–2 days within Moscow or about a week to remote regions.

Kazakhstan and Kyrgyzstan: 1 to 1.5 weeks by direct dispatch, without consolidation.

Times run from the dispatch of a paid shipment from the US warehouse and are estimates. We are not liable for delays caused by customs authorities, weather, cancelled flights or other circumstances beyond our control.

8.What may not be shipped

Prohibited: goods restricted for export from the United States or import into the destination country — weapons and their parts, ammunition, explosive and flammable substances, narcotic drugs, psychotropic substances and their precursors, toxic and radioactive materials, live animals and plants, perishables, cash and bearer securities, and the other items listed on the restrictions page.

Medicines, dual-use goods, lithium batteries shipped separately from devices, and alcohol are accepted only by prior written agreement.

By sending a parcel you confirm that its contents are not prohibited and that the declaration you provided is accurate. We may refuse, open, detain or dispose of a shipment where there are grounds to believe otherwise, and may report it to the competent authorities.

Losses arising from an inaccurate declaration or a prohibited item, including fines and disposal costs, are borne by you.

9.Liability and insurance

Responsibility for a parcel is divided by leg of the journey.

From the store to our warehouse, the sender is responsible — the shop or the courier you instructed. We are not responsible for a parcel the warehouse did not actually receive, including where the carrier's tracking shows it as delivered.

From intake at the warehouse in Newport, Delaware, until handover to the last-mile carrier in the destination country, we are responsible.

In-country delivery is performed by the last-mile carrier, which is responsible for that leg under its own rules. We assist you in bringing a claim against it.

Insurance is not included in the freight price and is arranged by you in your account: you describe the parcel's contents and state its value, and the premium is 3% of that sum.

Compensation is calculated from the value you declared and cannot exceed it. Payment is conditional on the premium having been settled by the date on the invoice; an unpaid premium means the shipment was not insured.

Where an insured shipment is lost entirely, the freight charge is refunded alongside the compensation.

A shipment for which no insurance was arranged is not insured.

We do not compensate lost profit, indirect losses or non-material harm.

10.Claims

Claims for shortage or damage must be brought within 14 calendar days of delivery. Claims for loss, within 30 calendar days of the expected delivery date.

A claim must include the shipment number, photographs of the packaging and contents, a document evidencing the value of the goods, and, for damage, the carrier's report where one was made.

We respond within 30 calendar days of receiving a complete set of documents.

Claims go to [email protected] or through the manager on Telegram.

11.Changes and termination

We may amend this offer. A new version is published on this page with its effective date and applies to relations arising after that date.

You may terminate at any time when you have no shipments in progress and no unpaid invoices, by requesting deletion of your account.

We may refuse service and block an account for breach of clause 8, for persistent non-payment, or for attempting to use the service for unagreed commercial importation.

12.Governing law and disputes

This agreement is governed by the law of the State of Delaware, USA, without regard to its conflict-of-laws rules.

The parties will attempt to resolve disputes without litigation. A written claim is answered within 30 calendar days.

Where mandatory consumer-protection rules of your country of residence give you greater protection than this agreement, those rules apply.