Help center
Frequently asked questions
Direct answers about your address, warehouse intake, pricing, and international delivery.
- First purchase
- Warehouse flow
- Pricing and tracking
Address and shopping
When do I receive my US address?
After registration and email verification. Your personal code and recipient template appear in your account.
Can I order from multiple stores?
Yes. Every box is received separately, then selected parcels can be consolidated.
Why did a store reject the address?
Some merchants restrict forwarding addresses. Check billing data, line format, and store policy.
Warehouse
Why add an expected parcel?
It speeds up matching and helps keep the box out of the unmatched queue.
What is recorded at intake?
Inbound tracking and actual weight. Photos are optional; professional packers record final dimensions while preparing the shipment.
Can excess packaging be removed?
Yes where the service is available. Weight changes after handling are recorded.
Price and delivery
Why is dimensional weight used?
Large light boxes take transport capacity, but we include a 50% allowance: dimensional weight up to 1.5× actual is still billed by actual weight.
When is the quote final?
After packing and final measurement. Customs clearance is included, with no additional customs charges.
Where is the last-mile number?
It appears in tracking after a local carrier is assigned.
Security
What is visible in public tracking?
Only logistics number, stages, dates, city-level locations, and last-mile data—never PII.
Can I ship fragrance or a battery?
These require review. Send the exact product link and specifications before buying.
Do you store card details?
No. Alfa Cargo does not store complete bank-card credentials.
Start today
Your US address is only a few steps away
Create an account, receive your personal code, and ship purchases to the Alfa Cargo warehouse.